Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Before lodging a return, please read the following to ensure you are eligible:

For an exchange/return, you have 14 days of receiving your order to lodge a return. You will be provided with the option to exchange the product or receive a store credit. It is the responsibility of the customer to cover the shipping fee to return item(s) back to Nohad's Tailor. We will only cover the cost to send out the exchanged item once the return has been approved and processed by our team. 

We do not accept returns for refunds or provide refunds unless there is a proved manufacturing fault or defect which has been approved by Nohad's Tailor in accordance with the law. In the unlikely event that you receive a defective item (e.g. garment is unwearable). You are required to send photo evidence within 7 days of delivery to: nohadstailor@gmail.com. If your claim is justified, you will be offered a replacement or store credit depending on stock availability, upon the item being received and inspected. If a refund is preferred, we will accommodate this for verified defects. Other than a defective item as described above, we strictly do not offer refunds.

Items deemed faulty within 14 days of delivery will be eligible for a replacement/store credit. After this period, it is deemed as general wear and tear and will not be eligible for a replacement, store credit or refund as these issues are considered to be caused by external factors rather than manufacturing defects.

 

To start a return, you can contact us at nohadstailor@gmail.com.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Returns needs to be accepted first and then sent back to us.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns for exchanges/store credits:

To be eligible for a return, your return must meet the conditions below:
  • Items must be unworn/unwashed and in resell-able condition.
  • Items must be scent-free. 
  • Items must not have human or pet hair.
  • Items must not have tan or deodorant stains. 
  • Item must be in the original packaging with tags attached, adequately packaged for transit, with the return label clearly displayed on the parcel.

Once we have received your return, it can take up to 14 business days to be processed. If we receive an item in an unsuitable condition, we reserve the right to decline the return and send it back at your expense.

 

CANCELLATIONS

Once an order has been placed, you have 15 minutes to cancel other than that we are unable to make any changes or cancel your order.